Privacy Policy
1. Operator

The operator of the DR. COFFEE Slovakia online store is:

Ardeg s.r.o.
Bauerova 7
040 23 Košice
Slovak Republic

ID number: 57602735
Tax ID: 2122840863
VAT ID: SK2122840863

Email:
service@drcoffee.sk

Phone:
+421 951 156 167

2. Scope of personal data processed

Ardeg s.r.o. primarily processes the following personal data:

name and surname,
company business name,
address,
phone number,
email address,
ID number, Tax ID, and VAT ID,
billing information,
order information,
information provided in contact forms,
information provided in service and complaint forms,
photos, videos, and documents uploaded by the customer.
3. Purpose of personal data processing

Personal data is processed for the purpose of:

order fulfillment,
goods delivery,
issuing accounting documents,
providing service and handling complaints,
customer communication,
fulfilling legal obligations,
sending commercial and marketing information based on customer consent.
4. Legal basis for processing

The legal basis for processing personal data is:

contract performance,
fulfillment of legal obligations,
legitimate interest of the operator,
consent of the data subject.
5. Recipients of personal data

Personal data may be disclosed to:

payment service providers,
shipping companies,
accounting and tax advisors,
IT service providers,
marketing service providers,
public authorities to the extent required by law.
6. Shopify

The online store uses the Shopify platform for order processing and customer data management.

Data may be processed on Shopify's servers in accordance with its privacy policy.

7. Google Analytics

The website uses Google Analytics to analyze traffic and improve user experience.

Google Analytics may collect anonymized data about website usage.

8. Meta Pixel

The website uses Meta Pixel to measure the effectiveness of advertising and marketing campaigns.

Meta may process data about website traffic and user interactions in accordance with its privacy policy.

9. Newsletter

Customers may give their consent to receive marketing and commercial information.

Consent can be withdrawn at any time via the unsubscribe link or by contacting Ardeg s.r.o.

10. Google Maps

The website may use Google Maps to display business locations and contact information.

When using this service, data may be processed by Google.

11. Service and complaint forms

Photos, videos, and documents uploaded by the customer via service or complaint forms are used exclusively to process the respective request.

This data is not provided to third parties unless it is necessary for processing the service or complaint.

12. Data retention period

Personal data is retained for the following periods:

accounting documents: 10 years,
service and complaint records: 5 years,
contact forms: 2 years,
marketing data: until consent is withdrawn.
13. Rights of the data subject

The data subject has the right to:

access personal data,
rectify personal data,
erase personal data,
restrict processing,
data portability,
object to processing,
lodge a complaint with the Office for Personal Data Protection of the Slovak Republic.
14. Final provisions

Ardeg s.r.o. reserves the right to update this privacy policy.

The current version of the document is always published on the DR. COFFEE Slovakia website.