Refund policy
Withdrawal and Returns Policy
Right of withdrawal
As a consumer, you have the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods. The deadline is met if you send your notice of withdrawal before it expires.
The right of withdrawal does not apply to businesses, legal entities or customers purchasing with a company ID (IČO).
How to withdraw
Please notify us of your withdrawal in one of the following ways:
- by email to service@drcoffee-slovakia.com,
- in writing to: ARDEG s. r. o. – DR. COFFEE Slovakia, Osloboditeľov 428/37, 040 17 Košice,
- using the model form below.
Once we receive your notice, we will send you a confirmation and instructions for returning the goods.
Returning the goods
Please send or bring the goods to us no later than 14 days from the day of withdrawal at:
DR. COFFEE Slovakia – service centre
Osloboditeľov 428/37
040 17 Košice
Slovakia
Return the goods complete, including accessories and documentation, and in the original packaging if possible. We recommend packing coffee machines and equipment carefully to avoid damage in transit.
You bear the cost of returning the goods. This does not apply if we delivered defective or incorrect goods.
You are liable for any reduction in the value of the goods resulting from use beyond what is necessary to establish their nature and functioning (e.g. a coffee machine used for regular coffee preparation, soiled or with limescale).
Refunds
We will refund all payments received, including delivery costs, no later than 14 days from the day we receive your notice of withdrawal, using the same payment method you used, unless agreed otherwise. We may withhold the refund until we have received the goods back or until you have proved that you sent them.
Exceptions
The right of withdrawal does not apply in particular to:
- goods made or configured to the customer's specifications,
- coffee, food and perishable products,
- opened packages of coffee or food,
- opened hygiene products and consumables,
- filter cartridges, filters and other consumables once unpacked or used.
Rental, leasing, the Operating model and coffee programmes are governed by separate contracts.
Damaged or incorrect goods
If you received damaged or incorrect goods, please contact us without delay at service@drcoffee-slovakia.com and attach photos of the packaging and the goods. We will resolve the issue as soon as possible.
Complaints and warranty terms are described in our Terms and Conditions.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: ARDEG s. r. o. – DR. COFFEE Slovakia, Osloboditeľov 428/37, 040 17 Košice, Slovakia, email: service@drcoffee-slovakia.com
I/We hereby give notice that I/we withdraw from the contract for the following goods:
.......................................................................
Ordered on / received on: ................................
Order number: ................................
Name of consumer: ................................
Address of consumer: ................................
Bank account (IBAN) for the refund: ................................
Signature of consumer (only if this form is submitted on paper): ................................
Date: ................................
