Terms and Conditions

1. Operator of the online store

The online store DR. COFFEE Slovakia is operated by:

ARDEG s. r. o.
Registered office, showroom and service centre DR. COFFEE Slovakia:
Osloboditeľov 428/37, 040 17 Košice, Slovak Republic
Company ID (IČO): 57 602 735
Tax ID (DIČ): 2122840863
VAT ID: SK2122840863
Registered in the Commercial Register of the Municipal Court Košice, Section Sro, File No. 65853/V

Phone: +421 55 301 98 34
Email for customers and service: service@drcoffee-slovakia.com
Email for business partners and suppliers: info@drcoffee-slovakia.com

2. Scope of business

Through the DR. COFFEE Slovakia brand, ARDEG s. r. o. provides:

• sale of coffee machines,
• sale of coffee grinders,
• sale of accessories,
• sale of coffee,
• sale of filtration systems and filters (e.g. Brita, Water & More),
• service and repair of equipment,
• equipment rental,
• leasing solutions,
• operation of automatic coffee solutions (Operating model).

3. Orders and conclusion of the contract

By submitting an order, the customer confirms that they have read and agree to these Terms and Conditions.

The purchase contract is concluded when the seller confirms the order.

The seller reserves the right to refuse an order or to propose an alternative solution if the goods are unavailable or if there is an obvious pricing error.

4. Prices and payment terms

All prices on the website include VAT unless stated otherwise.

Available payment methods:

• bank transfer,
• card payment,
• cash on delivery,
• leasing,
• individually agreed payment terms.

The seller reserves the right to require an advance payment for selected products or services.

5. Delivery terms

Goods are delivered within the Slovak Republic and, by agreement, to other countries of the European Union.

Delivery times are approximate and may change depending on the availability of the goods. Details on shipping and shipping costs are provided in the Shipping Policy.

For equipment ordered to specification, the delivery date is agreed individually.

6. Rental and leasing

Equipment rental and leasing solutions are governed by individual contracts.

The terms of rental and leasing, the contract duration and the termination of the contractual relationship are set out in the respective contract.

7. Coffee programme and preferential terms

ARDEG s. r. o. may provide equipment on preferential terms or free of charge if an individual coffee supply contract is concluded.

The provision of equipment is subject to meeting minimum purchase volumes of coffee or other products as individually agreed.

Detailed terms are set out in a separate contract concluded with the customer.

8. Operating model

Under the Operating model, the equipment remains the property of ARDEG s. r. o. for the entire term of the contract.

The customer pays only for the beverages or products actually consumed, in accordance with the terms of the individual contract.

The customer undertakes to purchase coffee, ingredients and products intended for the operation of the equipment exclusively from ARDEG s. r. o., unless the individual contract states otherwise.

For the duration of the contractual relationship, the customer may not install, operate or allow the operation of competing automatic coffee equipment within their company without the prior written consent of ARDEG s. r. o.

Upon termination of the contract, ARDEG s. r. o. is entitled to remove all equipment that remains its property.

The amount of any contractual penalty, compensation or damages in the event of early termination is determined individually in the respective contract between ARDEG s. r. o. and the customer.

9. Retention of title

Goods remain the property of ARDEG s. r. o. until the purchase price has been paid in full.

In the case of rental, leasing or the Operating model, the equipment remains the property of ARDEG s. r. o. for the entire term of the contract.

10. Complaints and warranty terms

ARDEG s. r. o. is liable for defects in goods to the extent provided by the applicable laws of the Slovak Republic and these Terms and Conditions.

The customer must check the goods for completeness and any obvious defects upon receipt.

Damage caused during transport must be reported without delay in writing by email to service@drcoffee-slovakia.com. Where possible, the customer should attach photos of the damaged packaging and the damaged goods.

10.1 Home coffee machines

Home coffee machines are covered by a warranty of:

24 months or a maximum of 15,000 prepared coffees, whichever occurs first.

The warranty covers manufacturing and material defects arising during proper use of the equipment.

10.2 Professional, commercial and catering equipment

Professional, commercial and catering equipment is covered by a standard warranty of:

12 months from commissioning of the equipment, unless an individual contract or the manufacturer's warranty terms state otherwise.

10.3 Extended warranty

ARDEG s. r. o. may offer the customer an extended warranty for an additional fee.

The scope, duration and price of the extended warranty are determined individually for the specific equipment.

10.4 Conditions for maintaining the warranty

To keep the warranty valid, the customer must:

• use the equipment in accordance with the manufacturer's instructions,
• use water of suitable quality,
• observe the prescribed service and maintenance intervals,
• descale and clean the equipment regularly,
• use suitable spare parts and accessories.

ARDEG s. r. o. recommends having all service and maintenance work carried out by its own service centre or by authorised service partners.

If the customer cannot prove that the prescribed maintenance has been carried out properly, the warranty claim may be limited or lost.

10.5 Warranty exclusions

The warranty does not cover in particular:

• normal wear and tear,
• neglected maintenance,
• improper use of the equipment,
• damage caused by limescale,
• damage caused by unsuitable water quality,
• damage caused by power outages or voltage fluctuations,
• damage caused by force majeure,
• consumables and parts subject to natural wear,
• damage caused by delayed or omitted maintenance.

The warranty also excludes damage caused by interventions, repairs, modifications or other work carried out by unauthorised third parties.

If an unauthorised third party has interfered with the equipment, the warranty claim may be cancelled in whole or in part.

10.6 Complaints procedure

A complaint can be made:

• by email to service@drcoffee-slovakia.com,
• via the service form on the website,
• in person at the service centre at Osloboditeľov 428/37, 040 17 Košice.

When making a complaint, the customer must provide:

• name or company name,
• contact details,
• order or invoice number,
• a description of the defect,
• photos or video documentation (if available).

10.7 Service and repairs

ARDEG s. r. o. provides both warranty and post-warranty service.

Service work can be carried out:

• at the service centre,
• at the customer's premises,
• through authorised service partners.

The cost of repairs not covered by the warranty is borne by the customer.

10.8 Replacement equipment

There is no legal entitlement to replacement equipment during a repair.

ARDEG s. r. o. may provide replacement equipment depending on availability and individual agreement.

10.9 Filtration systems and consumables

Filtration systems, filter cartridges, cleaning products and other consumables are covered by the warranty terms of the respective manufacturer.

Consumables are subject to natural wear.

10.10 Spare parts

ARDEG s. r. o. is entitled to use new or technically equivalent refurbished spare parts for repairs.

11. Withdrawal from the contract

11.1 Consumer's right of withdrawal

A consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods, in accordance with the applicable laws of the Slovak Republic.

The withdrawal period is deemed to be met if the notice of withdrawal is sent before the period expires.

11.2 How to withdraw

The consumer may notify withdrawal:

• by email to service@drcoffee-slovakia.com,
• using the withdrawal form (provided in the Withdrawal and Returns Policy),
• by written notice sent to ARDEG s. r. o., Osloboditeľov 428/37, 040 17 Košice.

After receiving the withdrawal, ARDEG s. r. o. will send the consumer a confirmation of receipt.

11.3 Refunds

ARDEG s. r. o. will refund all payments received, including delivery costs, no later than 14 days from the day it receives the notice of withdrawal. Payments will be refunded using the same payment method the consumer used, unless agreed otherwise.

ARDEG s. r. o. is not obliged to refund payments before the goods have been returned or before the consumer has proved that the goods were sent back.

11.4 Return costs

The costs of returning the goods are borne by the customer.

This does not apply if the customer received defective or incorrect goods.

11.5 Customer obligations when returning goods

The customer must return the goods no later than 14 days from the day of withdrawal:

• complete,
• including accessories,
• including documentation,
• in the original packaging, if possible.

11.6 Reduction in value of goods

The customer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

ARDEG s. r. o. is entitled to reduce the refund appropriately by the value of any wear or damage incurred.

11.7 Exceptions to the right of withdrawal

The right of withdrawal does not apply in particular to:

• goods made to the customer's specifications,
• individually configured equipment,
• custom-made goods,
• coffee, food and other perishable products,
• opened packages of coffee or food,
• opened hygiene products and consumables,
• filter cartridges, filters and other consumables once unpacked or used.

11.8 Businesses and customers purchasing with a company ID

The right of withdrawal under consumer protection law does not apply to businesses, legal entities or customers purchasing with a company ID (IČO).

11.9 Leasing, rental, Operating model and coffee programmes

Leasing contracts, rental contracts, the Operating model, coffee supply contracts, preferential terms and other individual business agreements are governed by separate contracts.

The right of withdrawal under consumer protection law does not apply to these contractual relationships.

The termination conditions of these contracts are set out in the respective individual contracts concluded between ARDEG s. r. o. and the customer.

12. Liability, data protection and final provisions

12.1 Liability for use of equipment

The customer must use the supplied equipment in accordance with the manufacturer's instructions and the recommendations of ARDEG s. r. o.

ARDEG s. r. o. is not liable for damage caused by:

• improper use of the equipment,
• failure to follow the manufacturer's instructions,
• unprofessional handling,
• use of unsuitable ingredients, water or accessories,
• interference by unauthorised persons.

12.2 Limitation of liability

ARDEG s. r. o. is not liable for indirect damage, loss of profit, loss of business opportunities or consequential damage arising from the use of, or inability to use, the supplied equipment or products, unless such liability is imposed by mandatory legal provisions.

12.3 Force majeure

ARDEG s. r. o. is not liable for delays or failure to perform caused by force majeure, in particular:

• natural disasters,
• fire,
• floods,
• war,
• strikes,
• power outages,
• communication network failures,
• decisions of public authorities,
• supplier outages or delays.

For the duration of force majeure, performance deadlines are extended accordingly.

12.4 Data protection

ARDEG s. r. o. processes customers' personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the relevant laws of the Slovak Republic.

Details on the processing of personal data are provided in the separate Privacy Policy.

12.5 Communication

The customer agrees that communication between the parties may take place electronically, in particular by email.

Electronic communication is deemed delivered at the moment it is sent, unless proven otherwise.

12.6 Alternative dispute resolution

A consumer has the right to contact the seller with a request for redress if they are not satisfied with how a complaint was handled or believe that the seller has violated their rights. If the seller rejects the request or does not respond within 30 days, the consumer has the right to submit a proposal for alternative dispute resolution to an ADR body, in particular the Slovak Trade Inspection (www.soi.sk), or another authorised legal entity listed by the Ministry of Economy of the Slovak Republic.

12.7 Invalidity of individual provisions

If any provision of these Terms and Conditions becomes invalid or unenforceable, this does not affect the validity of the remaining provisions.

12.8 Governing law

Legal relationships arising under these Terms and Conditions are governed by the laws of the Slovak Republic.

12.9 Final provisions

ARDEG s. r. o. reserves the right to update or amend these Terms and Conditions appropriately at any time.

The current version of the Terms and Conditions is always published on the DR. COFFEE Slovakia website.

These Terms and Conditions take effect on the day they are published on the operator's website.

This English version is provided for information purposes. In case of any discrepancy, the Slovak version prevails.