1. E-shop operator
The operator of the DR. COFFEE Slovakia e-shop is:
Ardeg s.r.o.
Bauerova 7
040 23 Košice
Slovak Republic
Company ID: 57602735
Tax ID: 2122840863
VAT ID: SK2122840863
Operations and service center:
DR. COFFEE Slovakia
Osloboditeľov 37
040 17 Košice
Phone:
+421553019834
Email for service:
service@drcoffee.sk
Email for business partners and suppliers:
info@drcoffee-slovakia.com
2. Scope of business
Ardeg s.r.o., through the DR. COFFEE Slovakia brand, provides:
sale of coffee machines,
sale of coffee grinders,
sale of accessories,
sale of coffee,
sale of filtration systems and filters (e.g., Brita, Water & More),
service and repair of equipment,
equipment rental,
leasing solutions,
operation of automatic coffee solutions (Operating model).
3. Order and contract conclusion
By sending an order, the customer confirms that they have read and agree to these terms and conditions.
The purchase contract is concluded upon confirmation of the order by the seller.
The seller reserves the right to reject an order or propose an alternative solution in case of unavailability of goods or an obvious pricing error.
4. Prices and payment terms
All prices listed on the website include VAT, unless stated otherwise.
Possible payment methods:
bank transfer,
card payment,
cash on delivery,
leasing,
individually agreed payment terms.
The seller reserves the right to request an advance payment for selected products or services.
5. Delivery terms
Goods are delivered within the Slovak Republic and, by agreement, to other European Union countries.
Delivery times are indicative and may vary depending on the availability of goods.
For custom-ordered equipment, the delivery date is set individually.
6. Rental and leasing
Equipment rental and leasing solutions are governed by individual contracts.
Rental conditions, leasing terms, duration, and termination of the contractual relationship are defined in the respective contract.
7. Coffee program and preferential conditions
Ardeg s.r.o. may provide equipment under preferential conditions or free of charge if an individual coffee purchase agreement is concluded.
The provision of equipment is conditional on meeting minimum coffee purchases or other products as per individual agreement.
Detailed conditions are specified in a separate contract concluded with the customer.
8. Operating model
Under the Operating model, the equipment remains the property of Ardeg s.r.o. throughout the entire contract duration.
The customer only pays for beverages or products actually consumed, according to the terms of the individual contract.
The customer undertakes to purchase coffee, raw materials, and products intended for the operation of the equipment exclusively from Ardeg s.r.o., unless the individual contract specifies otherwise.
During the term of the contractual relationship, the customer is not authorized to install, operate, or allow the operation of competing automatic coffee equipment within their company without the prior written consent of Ardeg s.r.o.
In the event of contract termination, Ardeg s.r.o. is entitled to retrieve all equipment that remains its property.
The amount of contractual penalty, compensation, or damages for early termination of the contract is determined individually in the relevant contract concluded between Ardeg s.r.o. and the customer.
9. Reservation of ownership rights
The goods remain the property of Ardeg s.r.o. until full payment of the purchase price.
In the case of rental, leasing, or the Operating model, the equipment remains the property of Ardeg s.r.o. for the entire duration of the contract.
10. Complaints and warranty conditions
Ardeg s.r.o. is responsible for defects in goods to the extent of applicable legal regulations of the Slovak Republic and these terms and conditions.
The customer is obliged to check the completeness of the goods and any obvious defects upon receipt.
Damage caused during transport must be reported immediately and exclusively in writing via email to service@drcoffee.sk. The customer should, if possible, attach photos of the damaged packaging and damaged goods.
10.1 Home coffee machines
Home coffee machines are covered by a warranty:
24 months or a maximum of 15,000 coffees prepared, whichever comes first.
The warranty covers manufacturing and material defects arising from the proper use of the equipment.
10.2 Professional, commercial, and catering equipment
Professional, commercial, and catering equipment is covered by a standard warranty:
12 months from the commissioning of the equipment, unless an individual contract or manufacturer's warranty conditions specify otherwise.
10.3 Extended warranty
Ardeg s.r.o. may offer the customer an extended warranty for an additional fee.
The scope, duration, and price of the extended warranty are determined individually according to the specific equipment.
10.4 Conditions for maintaining warranty
To maintain the validity of the warranty, the customer is obliged to:
use the equipment in accordance with the manufacturer's instructions,
use appropriate water quality,
adhere to prescribed service and maintenance intervals,
regularly perform descaling and cleaning,
use appropriate spare parts and accessories.
Ardeg s.r.o. recommends performing all service and maintenance work through its own authorized service center or authorized service partners.
If the customer cannot demonstrate proper performance of prescribed maintenance, the warranty claim may be limited or lost.
10.5 Warranty exclusions
The warranty does not cover, in particular:
normal wear and tear,
neglected maintenance,
improper use of the equipment,
damage caused by limescale,
damage caused by unsuitable water quality,
damage caused by power outages or fluctuations,
damage caused by force majeure,
consumables and parts subject to natural wear and tear,
damage caused by delayed or unperformed maintenance.
Furthermore, damages caused by interventions, repairs, modifications, or other work performed by unauthorized third parties are excluded from the warranty.
If an unauthorized third party has interfered with the equipment, the warranty claim may be wholly or partially revoked.
10.6 Complaint process
Complaints can be submitted:
by email to service@drcoffee.sk,
via the service form on the website,
in person at the service center.
When making a complaint, the customer is obliged to provide:
name or business name,
contact details,
order or invoice number,
description of the defect,
photos or video documentation (if available).
10.7 Service and repairs
Ardeg s.r.o. provides both warranty and post-warranty service.
Service interventions can be performed:
at the service center,
at the customer's premises,
through authorized service partners.
The cost of repairs outside warranty conditions is borne by the customer.
10.8 Replacement equipment
The provision of replacement equipment during repair is not legally enforceable.
Ardeg s.r.o. may provide replacement equipment depending on availability and individual agreement.
10.9 Filtration systems and consumables
Filtration systems, filter cartridges, cleaning agents, and other consumables are covered by the warranty conditions of the respective manufacturer.
Consumables are subject to natural wear and tear.
10.10 Spare parts
Ardeg s.r.o. is entitled to use new or technically equivalent refurbished spare parts for repairs.
11. Withdrawal from contract
11.1 Consumer's right to withdraw from contract
The consumer has the right to withdraw from the contract without giving any reason within 14 days from the day of receipt of the goods in accordance with the applicable legal regulations of the Slovak Republic.
The withdrawal period is deemed to have been observed if the notice of withdrawal is sent before its expiry.
11.2 Method of exercising the right of withdrawal
The consumer may notify withdrawal from the contract:
by email,
via the contract withdrawal form,
by written notification sent to the address of Ardeg s.r.o.
Upon receipt of the withdrawal from the contract, Ardeg s.r.o. will send the consumer confirmation of its receipt.
11.3 Costs of returning goods
The costs associated with returning the goods are borne by the customer.
This does not apply if the customer received defective or incorrect goods.
11.4 Customer's obligations when returning goods
The customer is obliged to return the goods:
complete,
including accessories,
including documentation,
if possible, in the original packaging.
11.5 Decrease in value of goods
The customer is responsible for any decrease in the value of the goods resulting from use beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods.
Ardeg s.r.o. is entitled to reasonably reduce the refunded amount by the value of the incurred wear and tear or damage.
11.6 Exceptions to the right of withdrawal
The right to withdraw from the contract does not apply, in particular, to:
goods manufactured according to the customer's specific requirements,
individually configured equipment,
custom-modified goods,
coffee, food, and other perishable products,
opened packages of coffee or food,
opened hygiene and consumable products,
filter cartridges, filters, and other consumables after unpacking or use.
11.7 Entrepreneurs and customers with Company ID
The right to withdraw from the contract according to consumer protection provisions does not apply to entrepreneurs, legal entities, or customers purchasing with a Company ID.
11.8 Leasing, rental, Operating model, and coffee programs
Leasing agreements, rental agreements, Operating model, coffee purchase agreements, preferential business conditions, and other individual commercial agreements are governed by separate contracts.
These contractual relationships are not subject to the right of withdrawal under consumer protection provisions.
The terms of termination of these contracts are specified in the relevant individual contracts concluded between Ardeg s.r.o. and the customer.
12. Liability, personal data protection, and final provisions
12.1 Liability for use of equipment
The customer is obliged to use the delivered equipment in accordance with the manufacturer's instructions and the recommendations of Ardeg s.r.o.
Ardeg s.r.o. is not liable for damages caused by:
improper use of the equipment,
non-compliance with manufacturer's instructions,
unprofessional handling,
use of unsuitable raw materials, water, or accessories,
intervention by unauthorized persons.
12.2 Limitation of liability
Ardeg s.r.o. is not liable for indirect damages, loss of profit, loss of business opportunities, or consequential damages arising from the use or inability to use the delivered equipment or products, unless such liability is imposed by mandatory legal regulations.
12.3 Force majeure
Ardeg s.r.o. is not liable for delays or inability to perform due to circumstances of force majeure, in particular:
natural disasters,
fire,
floods,
war,
strikes,
power outages,
failures of communication networks,
decisions of public authorities,
supplier outages or delays.
During the duration of force majeure circumstances, performance deadlines are extended accordingly.
12.4 Personal data protection
Ardeg s.r.o. processes customer personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and relevant legal regulations of the Slovak Republic.
Details of personal data processing are provided in a separate document "Personal Data Protection".
12.5 Communication
The customer agrees that communication between the contracting parties may take place electronically, particularly via email.
Electronic communication is deemed to have been delivered at the moment it is sent, unless proven otherwise.
12.6 Invalidity of individual provisions
If any provision of these terms and conditions becomes invalid or unenforceable, this fact does not affect the validity of the other provisions.
12.7 Governing law
Legal relations arising from these terms and conditions are governed by the legal system of the Slovak Republic.
12.8 Final provisions
Ardeg s.r.o. reserves the right to reasonably update or change these terms and conditions at any time.
The current wording of the terms and conditions is always published on the DR. COFFEE Slovakia website.
These terms and conditions come into effect on the day of their publication on the operator's website.
