Service and repair of professional EGRO coffee machines in Košice
Are you looking for a reliable EGRO coffee machine service in Košice? As an official partner of the Swiss brand EGRO, DR. COFFEE Slovakia provides professional diagnostics, repairs, regular maintenance, and installation of professional automatic coffee machines for companies, hotels, restaurants, and cafes.
We service the EGRO ONE, EGRO TWO, EGRO NEXT, and EGRO MoDe models. We offer on-site service directly at your premises and individual service solutions based on the intensity of your coffee machine usage.
Professional EGRO coffee machine service for businesses and gastronomy
Professional automatic EGRO coffee machines are designed for the daily preparation of a large number of coffee and milk-based drinks. Their reliable operation is essential for hotels, restaurants, offices, and other establishments.
If a coffee machine breaks down, service to customers or employees can be interrupted. That is why we focus not only on repairs themselves but also on preventive maintenance and minimizing downtime.
Which EGRO models do we service?
- EGRO ONE – diagnostics, repairs, maintenance, and setup of the professional automatic coffee machine.
- EGRO TWO – servicing of the coffee and milk system, functionality check, and technical condition assessment.
- EGRO NEXT – expert service, checking dosing, grinders, milk system, and cleaning programs.
- EGRO MoDe – diagnostics, maintenance, and repairs according to the technical condition and configuration of the device.
If you have a different EGRO model, please contact us. We will verify service options based on the model name and the technical condition of the device.
Most common faults in professional EGRO coffee machines
Our technicians perform diagnostics and repairs of mechanical, hydraulic, and electronic components of professional EGRO coffee machines.
- Milk system problems – poor quality milk foam, insufficient milk flow, incorrect temperature, or malfunction of the connected cooling unit.
- Coffee preparation problems – incorrect dosing, weak coffee, fluctuating temperature, or slow water flow.
- Grinder malfunctions – incorrect grind coarseness, worn-out burrs, noisy operation, or blocked mechanism.
- Error messages on the display – diagnostics of electronics, sensors, valves, and other components.
- Water supply problems – low pressure, leaks, clogged filters, or water circuit malfunctions.
- Cleaning program malfunctions – checking the functionality of automatic cleaning and the milk system.
- Water or steam leaks – checking seals, hoses, valves, and other parts of the coffee machine.
We will determine the exact cause of the fault after diagnostics. We will inform you about the scope of the repair and the estimated price before performing any service work.
Preventive maintenance of EGRO coffee machines
Regular maintenance of professional EGRO coffee machines helps prevent unplanned downtime, ensures stable drink quality, and extends the life of the equipment.
During preventive service, we check the following based on the model and technical condition:
- Functionality of the brewing and dosing system
- Condition of grinders and grinding mechanisms
- Water temperature, pressure, and flow
- Milk system and its hygienic cleaning
- Valves, pumps, seals, and water circuits
- Water filtration and condition of water filters
- Automatic cleaning and maintenance programs
- Overall functionality and quality of prepared drinks
We determine the preventive maintenance interval based on manufacturer recommendations, the number of drinks prepared, water quality, and operating conditions.
EGRO installation and service for companies, hotels, and restaurants
DR. COFFEE Slovakia provides comprehensive services for professional EGRO coffee machines from delivery and installation to long-term service care.
- Installation and commissioning – coffee machine connection, water supply check, and drink settings.
- Staff training – proper operation, daily cleaning, and basic care of the device.
- Preventive maintenance – regular service inspections based on coffee machine usage.
- On-site service – diagnostics and repairs directly at your premises.
- Service agreements – individual terms for regular maintenance and priority service.
- Replacement coffee machine – option to borrow a machine during repairs for contract customers.
How does EGRO coffee machine service work?
- Fault reporting – contact us by phone or via the service form. We recommend specifying the device model and attaching a photo of the error message.
- Service technician visit – we will schedule a date and, depending on the nature of the fault, arrange diagnostics directly at your premises.
- Diagnostics and price quote – we will check the technical condition of the coffee machine and inform you about the scope and estimated price of the repair.
- Repair and final testing – after the repair, we check the device's functionality, drink settings, and cleaning programs. -->
Why choose DR. COFFEE Slovakia?
- Official partner of the Swiss brand EGRO
- Technicians with professional manufacturer training
- Own service center in Košice
- More than 25 years of experience in professional coffee machines
- On-site service for businesses and gastro establishments
- Sales, rental, leasing, and service of coffee machines in one place
Frequently asked questions about EGRO service
How often does a professional EGRO coffee machine need service?
The preventive maintenance interval depends on the model, the number of drinks prepared, and operating conditions. Some devices signal the need for maintenance via the display. We would be happy to prepare a service plan according to your coffee machine's usage.
Do you provide on-site EGRO service outside of Košice?
Yes, we provide on-site service for corporate and gastro customers in the Košice and Prešov regions. We will confirm availability in other regions individually.
Is it possible to rent an EGRO coffee machine instead of buying one?
Yes, we also offer professional EGRO coffee machines through rental or leasing based on individual terms. You can find more information on the Coffee machine rental and leasing page.
Do you also service EGRO coffee machines purchased from another retailer?
Yes, we provide service for professional EGRO coffee machines regardless of where they were purchased.
Do you offer service agreements for companies?
Yes, we prepare individual service agreements with regular preventive maintenance, priority service, and the option of a replacement coffee machine during repairs.
Order EGRO coffee machine service in Košice
Do you need a repair, regular maintenance, or a service agreement for your professional EGRO coffee machine? Contact DR. COFFEE Slovakia and arrange a service solution for your business.
Order EGRO coffee machine service
DR. COFFEE Slovakia
Osloboditeľov 428/37
040 17 Košice
Tel.: +421 55 301 98 34
Mon – Thu: 8:00 – 16:00
